Training & Support
Upcoming Training Sessions:
No training sessions are currently scheduled. Please check the "Videos" page for training videos. The "Videos" page is located on the homepage of LeagueOne after you login with your username and password.
Frequently Asked Questions:
- What do I do when I have received my user ID and password?
- Who do I contact with questions, comments, concerns or suggestions about LeagueOne?
- What do I do if my associations are not listed correctly?
- How do I attend a training session?
- How do I get my login information?
- What if I have a user ID and a password but am unable to login?
- I forgot my password, how do I get a new one?
- How do I change my email address in LeagueOne?
- What is the difference between the Production environment and the Training environment?
- Why am I able to login to Production but not Training?
What do I do when I have received my user ID and password?
Once you have received your user ID and password from LeagueOne, you can login to the Production environment. We recommend that you attend an online training session before you do any work in LeagueOne. This will help you avoid any major problems. The online training sessions will be helpful in answering any of your questions.
Who do I contact with questions, comments, concerns or suggestions about LeagueOne?
Please send any questions, comments, concerns and suggestions through the Pop Warner chain of command. If you are an Association, direct your questions to the League/Conference above you. If you are a League/Conference, please direct your questions to your Region. If you are a Region, please direct your questions to the National office.
What do I do if my associations are not listed correctly?
Please send your exact association name AND appropriate League and Region up through the Pop Warner chain of command. The changes will be made as soon as possible.
How do I attend a training session?
To attend a training session, please check above for upcoming trainings. All training sessions are conducted online. Sessions will be hands-on and interactive. Trainees will watch an instructor show a feature and then trainees will have time to complete the task on their own computer. Attendees will be able to call a conference line to listen along with the instructor. Attendees must already have their LeagueOne login information to attend a training session.
How do I get my login information?
A Pop Warner Administrator must set you up in LeagueOne with a user ID and a job. Once this happens, a user ID and a randomly generated password will be emailed to you directly from LeagueOne.
What if I have a user ID and a password but am unable to login?
- If you click “logon” and nothing happens, it is likely that you have a pop-up blocker. Please check to make sure that your pop-up blockers are set to allow pop-ups for leagueone.com.
- If you can login but see a page that says you have “Insufficient Rights” to view this page, please contact the administrator who set you up with your user ID. They must assign you a user ID AND a Job that has sufficient rights. That administrator can consult the Pop Warner Addendum to the LeagueOne User Guide if questions arise.
I forgot my password, how do I get a new one?
When attempting to login to PRODUCTION you can enter your user ID and click the link that says “forgot password.” LeagueOne will generate you another password and email it to the email address that you have in the system.
How do I change my email address in LeagueOne?
Upon logging into LeagueOne, navigate to Staff - My Staff Record. Here you can change your email address. Don’t forget to click “Update.”
What is the difference between the Production environment and the Training environment?
- PRODUCTION is the real environment. Any changes you make in Production are live. If a mistake is made in Production, it can be very time consuming to fix.
- TRAINING is the practice environment. This environment is almost identical to Production except that it is for practice purposes only. Any data entered into Training will be lost frequently when Production is copied over it. Additionall, email capabilities do not exist in the Training environment.
The Production database is copied over the Training database periodically. If information is entered in Production, it will not appear in Training until this copy is made. This includes User IDs, passwords, players, staff, teams and more.
Why am I able to login to Production but not Training?
The information in the training environment is a copy of the information in Production environment from a specific day. If a User ID is set up in Production, it will not immediately be in Training. That particular User ID and password will show up in Training when the database is copied weekly. If a password is changed in Production, that change will not appear in Training until this copy is made. Thus, a user may have to temporarily use an old password within the Training environment.
Still have questions?
Submit your questions to our "Ask the Expert" feature. We have regular training schedules and often cover questions asked by customers.
